How do I get rid of the error message on the computer? I can't find the ScanSoft software in CCleaner, so I can't seem to install the scanner with the bare driver, but if someone knows what I need to do to fix that, I appreciate it. I have installed the scanner on my Windows 10 laptop, without the other software, and I can scan via Picasa 3 and Adobe (not on the Win 8 laptop). The scanner is clearly connected (windows can "see" the scanner), and I have swapped out the USB cable, but it gives the same error. "Cannot communicate with scanner because: 7: Compatible with Windows 7 software and devices carry Windows 7. I try to "import" from the scanner in Picasa 3, and ScanGear software (which either came with the software or may have come with the computer) starts, and gives me an error message: Technical details Brand name Canon Series 9000F Mark II Item Weight 4.6 kg Product. Auto Power Off, Yes Temperature / Humidity, Operating Temperature: 50 to 95F (10 to 35C) Operating Humidity: 10 to 90 Operating Humidity (Film Scanning): 20. For Windows XP/Windows 2000 and Macintosh, skip step 2 and go to step 3. Enter the administrator ID and password on the authentication dialog box. ![]() For Macintosh: Double-click the Setup icon. ![]() Do not switch users during the installation process. I installed the scanner and the software that comes with the scanner, some software that may not be essential to scanning. Log in as an administrator to install the software. Canon should do a much better job look at all the trouble complaints from customer. I have a CanoScan 9000F Mark II, and the computer runs Windows 8.1. It was hard to understand exactly what you were saying, but I tried the 'leave the scanner off, reboot the computer, then turn the scanner on' gambit but it didn't work.
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